Urgent: Ticket Over 24h — Acknowledged AI Agent Error, Credits Owed

Hi Framer Team / Community Managers,

I am posting here to request an urgent escalation for an open support ticket that has stalled for over 24 hours.

My workspace is missing thousands of credits due to an AI Agent error. In my direct support chat, Framer support has already explicitly acknowledged that this was an agent mistake. However, the automated "Mark as Bad" tool failed to roll back my credit balance.

I am completely blocked on production. Because I want to keep my project details private, I am not posting my email or project link here publicly.

Could a community manager please look up my active support history or send me a Direct Message here on the forum so I can provide my details securely?

Thank you.

Urgent: Ticket Over 24h — Acknowledged AI Agent Error, Credits Owed

Hi Framer Team / Community Managers,

I am posting here to request an urgent escalation for an open support ticket that has stalled for over 24 hours.

My workspace is missing thousands of credits due to an AI Agent error. In my direct support chat, Framer support has already explicitly acknowledged that this was an agent mistake. However, the automated "Mark as Bad" tool failed to roll back my credit balance.

I am completely blocked on production. Because I want to keep my project details private, I am not posting my email or project link here publicly.

Could a community manager please look up my active support history or send me a Direct Message here on the forum so I can provide my details securely?

Thank you.